- Architecting Agentforce AI agents to deflect inbound RFIs using Einstein AI.
- Designing case classification agent routing by topic, urgency, and skill-match.
- Implementing grounding strategies with Salesforce Knowledge and Data Cloud.
- Defining agent personas, conversation flows, and escalation aligned to SLAs.
Lead Software Engineer · Cloud Solutions Specialist
Anmoldeep Singh Arora Building resilient FinTech systems and AI-powered Salesforce solutions.
4+ years in Salesforce and FinTech, specializing in system architecture, API performance, and secure enterprise integrations. Currently driving Agentforce automation at Accenture.
Nagpur, Maharashtra, India
Top Talent – FY25
Key Achievements
- Recognized for long-term high-quality delivery and consistent client praise.
- High Five & Bravo Awards for reusable modular code across loan journeys.
- Reduced data-sync turnaround by over 90% with workflow automation.
- Improved parser reliability from 32% to 86% with XML upgrades.
60%
Processing time reduction95%+
Code coverage30%
Lower SOQL callsSummary
Lead SDE specializing in Salesforce and RESTful integrations. Skilled in designing robust system architectures, optimizing API performance, and building secure, scalable FinTech solutions using Apex, LWC, Agentforce, and REST APIs.
Current Focus
Building intelligent Agentforce agents with Einstein AI, prompt templates, and Salesforce Knowledge to deflect inbound requests and improve SLA.
Specialties
Salesforce architecture, secure integrations, data grounding, reusable component systems, and AI-powered automation.
Domains
FinTech lending, loan origination, case classification, and compliance.
Experience
Driving impact across Accenture and Persistent Systems in FinTech delivery.
- Solution designer across multiple journeys with reusable module strategy.
- Built workflow-driven integration reducing data-sync by 90% (hours → minutes).
- Optimized org-level SOQL usage with 30% fewer calls per execution.
- Led migrations cutting processing time by 60% while maintaining compliance.
- Built modules for Aggregator Journeys across PL, TW, Auto, and LAS.
- Designed reusable Aura components and product-agnostic APIs.
- Resolved priority escalations in SIT and production with zero defects.
- Delivered secure integrations with encryption and RBI compliance checks.
- Contributor for Aggregator Journeys across PL, TW, and Consumer Durable loans.
- Upgraded XML parsers improving reliability from 32% to 86%.
- Enhanced legacy integration APIs for RBI guidelines and unit-tested delivery.
- Ensured deployment readiness with 95%+ Apex code coverage.
Skills
Salesforce-first expertise with strong full-stack and cloud capabilities.
Salesforce
Apex, LWC, Triggers, Tests, Flows, Security Model, Validation Rules, Aura, SOQL, Visualforce, Platform Events, Change Data Capture, Named Credentials, Custom Apex APIs, External Objects, Modular APIs, Encryption, Agentforce, Einstein AI, Prompt Templates, Agent Actions, Omni-Channel.
Beyond Salesforce
NodeJS, Filament PHP, Laravel, RBAC, JWT, SSO, MFA, MariaDB, Redis, Memcached, AWS (Rekognition, S3, EC2, EBS), Agile/Scrum, JIRA, Confluence, Git, VS Code, SFDX CLI, Data Loader, Lightning Studio, OmniStudio, REST/SOAP APIs, Swagger.
Certifications
Salesforce and cloud credentials focused on AI, data, and platform delivery.
Salesforce Certified JavaScript Developer (Mar 2025) Salesforce Certified Data Cloud Consultant (Dec 2024) Salesforce Certified Agentforce Specialist (Oct 2024) Salesforce Certified Platform Developer II (May 2024) Salesforce Certified AI Associate (Dec 2023) Salesforce Certified Platform Developer I (Mar 2023) Microsoft Certified: Azure Fundamentals AZ-900 (Jun 2022)
Education
Strong academic foundation with specialization in AI and ML.
Bachelor of Engineering in Computer Technology
Yeshwantrao Chavan College of Engineering · 2019 – 2022
Honors: Artificial Intelligence & Machine LearningTraining / Courses
- Grokking System Design Fundamentals
- Grokking System Design Interview
- System Design (Byte Monk Academy)